ISO/IEC 20000-1:2018 · ITSMS
IT Service Management Systems
The international standard for IT service management, specifying requirements for a service management system (SMS).
About ISO/IEC 20000-1:2018
ISO/IEC 20000-1 provides a set of requirements for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving a service management system.
Key elements
- Service portfolio and catalogue management
- Relationship and agreement management
- Supply and demand, and capacity management
- Service design, build and transition
- Incident, problem and change management
Benefits of certification
- Consistent, reliable IT services
- Alignment of IT services with business needs
- Demonstrated service quality to customers
Apply for accreditation
Contact IACAB to discuss the scheme, scope and timeline for your organisation.